Service & Validation
Source BioSciences’s quality engineering is backed by high quality service, support and advice to ensure that customers receive reliable and effective solutions.
For complete peace of mind our extensive team of in-house and field-based support engineers can provide various levels of service and support to suit a customer’s needs, in-house capabilities and expertise. These include telephone support or site visits as required.
Request technical assistance
You can also reach us using one of the following:
European Support Headquarters +44 (0)115 973 9012
US Support Office +1 844-BIOSCIENCE (+1 844 246 7243)
Source BioScience also offers a comprehensive validation packages both on newly installed equipment and existing equipment. Our service comprises four main areas:
Installation Qualification (IQ)
Consists of electrical safety inspection and testing, mechanical inspection and component checklists.
Operational Qualification (OQ)
Consists of a single-point calibration, recording of all controller settings and programming, functional testing of environmental chambers. IQ & OQ are not required on environmental chambers that are already in use.
Calibration Qualification (CQ)
Is the calibration of the data logger and probe set to be used in completion for PQ. The test probes are placed around the traceable reference probe in the middle of the chamber and allowed to settle. After a period of time, readings from the traceable probe are compared with those from the data logger and test probes. Any error of the test probes against the traceable probe is corrected via software on the data logger. After the correction the results are monitored for a short while to confirm accuracy.
Performance Qualification (PQ)
Consists of multiple-point performance mapping of the environmental chambers and normally include unloaded, loaded and door open recovery tests for new equipment or just loaded (as found) testing of existing environmental chambers. The corrected probes from the CQ procedure are placed in recorded positions throughout the chamber and the data is collected of the performance of the chamber at these points. If ‘out of specification’ readings are discovered during the PQ, the validation engineer may make mechanical or electrical changes to the equipment to resolve the issue.
For further information and prices please contact us or call +44 (0)115 973 9012